HLC provides Hospitality Pros and service-oriented organizations with experience-driven leadership coaching and hospitality training. We enhance efficiency, improve relationships, and reduce stress across various industries, all at an accessible cost.
Leadership coaching and hospitality training for service industry professionals, from restaurants and hotels to customer-centric organizations. Delivered by highly trained coaches and hospitality pros.
Coaching and training tailored to elevate service excellence across industries.
One on One Coaching
Customized coaching for hospitality leaders and service-excellence professionals to enhance leadership skills and achieve personal fulfillment. Our coaching is tailored to meet the unique needs of service industry experts at all levels. From functional to organizational leadership, our experienced coaches and industry pros will guide you on your journey, whether you're managing a hotel, restaurant, or any guest experience-oriented business.
Our coaching empowers professionals in:
Traditional hospitality roles (hotels, restaurants, tourism)
Service-committed organizations (retail, healthcare, customer support)
Experience-focused businesses seeking to elevate their service standards
By applying proven hospitality principles, we help you create exceptional experiences for both your team and your customers, driving success in any service-oriented field.
Group Coaching and Training
Our mission is to empower service industry professionals, from hospitality managers to guest experience organization leaders, to become effective organizational leaders through customized coaching plans and hospitality-inspired training.
We provide group coaching sessions and workshops led by certified coaches with decades of industry experience.
Our group sessions allow participants to connect with like-minded leaders and gain valuable insights from top minds in hospitality and customer service excellence.
We offer flexible training options:
On-site workshops tailored to your unique environment
Online or in-person
Interactive seminars on the 'why' and 'how' of outstanding service
Whether you're in hotels, restaurants, or any service-oriented field, our programs will elevate your leadership and customer experience strategies..
Custom Programs
Elevate your team's service excellence with our customized, hospitality-inspired training programs. We bring the art of exceptional guest experiences to your organization, whether you're in traditional hospitality or any service-focused industry.
Our bespoke training sessions address:
Creating a culture of genuine care and warmth
Enhancing customer-facing communication skills
Developing empathy and emotional intelligence
Crafting memorable customer experiences
Improving service consistency and quality
We offer flexible training options:
On-site workshops tailored to your unique environment
Online or in-person
Interactive seminars on the 'why' and 'how' of outstanding service
Let us help you transform your team into hospitality champions, creating lasting positive impressions that keep customers coming back. Harness the power of hospitality to set your business apart in today's competitive landscape.
Online coaching from anywhere.
Your staff wants this.
Personalized one-on-one training is what your staff wants. Cookie-cutter training or speakers do not speak to your staff like an executive coach will. .
76%: of employees are more likely to stay with a company that offers continuous training
93%: Companies report significantly less turnover when they offer coaching to employees.
529%: A recent study by Fortune 500 firm MetrixGlobal reported a 529% ROI and “significant intangible benefits” to the business.
88%: Training and coaching leads to an increase of 88% in productivity, versus 23% from training alone.
