Hospitality Executive Coaching & Leadership Development
ICF-credentialed coaches who have run hotels and restaurants, helping leaders in hospitality and other service businesses build stronger teams.
Coaches who have worked with, at, or for Hilton, Virgin Hotels, Michelin-starred and James Beard-recognized restaurants
What is hospitality leadership coaching?
Hospitality leadership coaching is one-on-one and team development for the people who run hotels, restaurants, healthcare and other service businesses.
An ICF-credentialed coach who has worked in the industry helps general managers, owners and executives lead through their teams instead of around them, with better decisions, clearer delegation and stronger accountability.
Services at a glance:
| Service | Best for | Starting at |
|---|---|---|
| Executive 1:1 coaching | GMs, owners and executives | $7,500 |
| Leadership team coaching | Executive committees and leadership teams | $5,500 |
| Assessments and 360 feedback | Any leader, alone or with coaching | $500 |
| Leadership development | New and mid-level managers | Custom quote |
| Executive team facilitation | One focused strategy session | Custom quote |
Every engagement follows the D²E³ method and is led by ICF-credentialed coaches (MCC, PCC, ACTC, ACC) with 25+ years in hotels and restaurants.
Coaching and training for service leaders
From one-on-one coaching to group training, we design programs for hospitality, healthcare, and service-driven organizations.
Your staff wants this
Today's employees don't want cookie-cutter workshops or one-time speakers. They want personalized coaching and ongoing training that speaks to their real challenges.
Online coaching from anywhere: virtual sessions that fit around shifts and time zones
Personal, not generic: a professional coach connects with staff in ways generic programs can't
Engagement that lasts: coaching builds engagement and long-term commitment
Coaching for nearly any topic: from delegation and accountability to service culture
Every engagement follows D²E³
Our five-stage method keeps coaching tied to what changes at work. See how it works.
Discover
Interviews, 360 feedback, and assessments.
Design
A coaching plan and agreed goals.
Execute
Coaching, workshops, and accountability.
Evaluate
A midpoint review of progress.
Evolve
Lock in gains and plan what's next.
Built for service businesses
Meet your coaches
ICF-credentialed coaches backed by the award-winning MNDFL LDR approach, with decades of hotel and restaurant leadership.
Clifton Carmody
Edward Vicedo
Jannine EnricusoWhat leaders say about working with HLC
During our 6 months working together, I am proud to say I achieved 2 promotions! … My most valuable take away, is that you don’t have to change who you are to be a great leader.
Having been in the hospitality industry for over 30 years, I have dealt with numerous consultants and coaches. Clifton is by far the best I have worked with. His insights are valuable, his recommendations practical, and he is very easy to communicate with.
The biggest impact Clifton has had on my professional development is to heighten my self-awareness as I navigate through my day. … It has made me more efficient but more importantly, more effective. Clifton was persistent in holding me accountable …
From LinkedIn recommendations. Read them all on Clifton’s profile
From the HLC blog
Why coaching pays off
return on investment from executive coaching at a Fortune 500 company, before counting retention benefits.
MetrixGlobal, 2001productivity gain when managers had one-on-one coaching after training, versus 22.4% from training alone.
Olivero, Bane & Kopelman, Public Personnel Management, 1997of employees say they are more likely to stay with a company that offers continuous training.
TalentLMS & SHRM survey, 2022of employees would stay at a company longer if it invested in their career development.
LinkedIn Workplace Learning Report, 2018Frequently asked questions
What is hospitality leadership coaching?
Hospitality leadership coaching is one-on-one or team coaching for leaders in hotels, restaurants, healthcare and other service businesses. An ICF-credentialed coach who knows the industry helps you change specific leadership habits in your own role: decisions, delegation, communication and accountability.
Who is leadership coaching for?
General managers, directors, owners and executives who now need to lead through others, plus leadership teams that need to work better together. Most HLC clients are sponsored by their employer.
How is coaching different from leadership training?
Training teaches a group new knowledge. Coaching helps one leader apply it, changing specific habits in their own role. Many HLC programs combine both.
How long does coaching take?
It depends on your goals. Most clients work with us on an ongoing retainer, long enough to practice new behaviors on the job and for the team to notice the change.
Is virtual coaching effective for hotel and restaurant leaders?
Yes. The coaching is about how you lead, so it works without the coach on property, and it fits around shifts. In-person sessions are available on request.
How much does leadership coaching cost?
Executive 1:1 coaching starts at $7,500, and leadership assessments start at $500 as an add-on. Each service page lists its pricing, and a discovery call helps you choose the right starting point.
How do we get started?
Book a discovery call. It usually runs about 45 minutes, and it's enough to decide where coaching would help your leaders most.
Transform your team with expert coaching
Book a discovery call. It usually runs about 45 minutes, and it's enough to decide where coaching would help your leaders most.